Complaints Policy
BackThe Goldfinch Trust values open communication and encourages concerns to be raised at the earliest opportunity.
Where informal resolution is not possible, the Trust provides a clear and fair Complaints Procedure to ensure all concerns are managed appropriately and within reasonable timeframes. Formal complaints should be submitted in writing to the Headteacher or Chair of Governors. The process ensures impartial consideration, and outcomes are communicated clearly to all parties involved.
This summary outlines the key principles of our approach. For full details of the stages, timelines, and escalation process, please refer to the complete Complaints Procedure Policy.